Last updated: September 2026
We want you to be happy with your Likha.Kids order. Because we sell both physical and downloadable products, return and refund eligibility depends on the type of product purchased.
Physical Products
If you would like to return an eligible physical product, please contact us within 14 days of delivery at admin@likha.kids
Approved returns must be sent back within 30 days of delivery and must be unused, undamaged, and in their original condition.
Please include your order number when contacting us.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the item and packaging.
If the issue is confirmed, we may offer a replacement, refund, or another appropriate solution at no additional cost to you.
Digital Products
Because digital products are delivered electronically and cannot be physically returned, digital purchases are generally non-refundable once the files have been delivered, accessed, or downloaded.
However, please contact us if you experience a technical problem, receive the wrong file, encounter a corrupted file, or have another issue that prevents you from using your purchase. We want to make sure you receive the product you purchased.
Nothing in this policy limits refund or cancellation rights that may be required by applicable law.
Customized or Personalized Products
Products made specifically for a customer, including personalized or customized items, are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Sale and Promotional Items
Eligibility for returns is based on the product and circumstances of the order. Promotional discounts do not affect your ability to contact us about a damaged, defective, or incorrect product.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method. Processing times after a refund is issued vary depending on the payment provider or financial institution.
Order Cancellations
If you need to cancel a physical-product order, contact us as soon as possible. We will try to accommodate cancellation requests before the order enters production, packing, or shipment, but cancellation cannot be guaranteed.
Digital orders that have already been delivered or accessed generally cannot be cancelled.
Contact Us
For returns, refunds, damaged products, or order issues:
Likha.Kids
admin@likha.kids